More than 50 branches in Hong Kong to provide you with more personalized products and services

Join our Membership programme, to enjoy our privileged services and get our most updated promotions.

FOTOMAX "TOTAL SATISFACTION GUARANTEE"

PHOTO FINISHING SERVICES

If you are not completely satisfied with your photos for whatever reasons, return them to us and we will offer (i) Photo Reprint, or (ii) Photo Return.

(i)Photo Reprint:
Simply bring your photos, negatives/digital files and order bag to any Fotomax outlet within 10 days.

(ii)Photo Return:
Simply bring your receipt along with the photos and order bag to the same Fotomax outlet within 10 days, we will issue a "Fotomax Cash Voucher" in the same amount of photos returned.

Refund / Return Policy is not applicable to:
Online Printing and Services, Fotomax Imaging Disk, Personalized Products, Home Décor Products, Professional Photofinishing Services, Conversion Services, Photobook, Heartwarming Stamps Services and DocuXpress Services are not applicable to Refund / Return Policy.

CAMERA

Goods Exchange:
For camera purchased with quality problem, bring the camera with full packaging and your receipt to the same Fotomax outlet within 10 days and we will exchange for you with a new one of the same model (subject to stock availability). Other than quality issue, Return Policy is not applicable to these products.

OTHER PRODUCTS

Goods Exchange:
For product purchased with quality problem, bring the product with full packaging/ accessories and your receipt to any Fotomax outlet within 10 days and we will exchange for you with a new one of the same model (subject to stock availability), with the exception of printer ink cartridge and Octopus products. The mentioned products must be returned to vendors by customer for checking and vendors will be responsible for goods exchange directly.

Remarks:

1. Each transaction can enjoy return service once.
2. Bonus points equivalent to points earned for the amount refunded will be deducted from Fotomax Privilege Club member's account in case of refund/ return.
3. The effective date for the "Fotomax Cash Voucher" will last for three months starting from the date of return.
4. In the event of dispute, the decisions of Fotomax shall be final.

About Our Company, please visit here